Privacy Policy KijangWin — Your Information, Our Responsibility

1 Introduction

KijangWin is an online betting platform serving the needs of Malaysian players. We understand that trust is the foundation of our relationship with you — and that trust begins with how responsibly we handle your personal information.

This Privacy Policy is written in plain language so you truly understand what happens with your data. We do not believe in lengthy privacy documents filled with confusing legal jargon. What you read here is accurate, clear, and fully implemented in our day-to-day operations.

This policy applies to all information we collect through the KijangWin website at kijangwin.vin, our mobile app, and all related services. If you have any questions after reading this document, our customer support team is available via live chat or email.

2 Personal Data We Collect

KijangWin only collects information that is genuinely necessary to provide a secure, seamless, and legally compliant service. The following are the categories of data we collect:

We do not collect irrelevant information such as biometric data, political affiliations, or religious beliefs. All data is collected directly from you during registration, platform use, or communication with our team.

3 How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. KijangWin uses your data for the following purposes:

• Account Management: Creating and maintaining your account, processing registration, verifying identity through the KYC process, and enabling you to log in securely.
• Transaction Processing: Processing deposits and withdrawals quickly and accurately using your chosen payment methods such as DuitNow, FPX, and e-wallets.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and activities that violate Terms and Conditions page.
• Legal Compliance: Meeting reporting obligations and compliance with applicable legal requirements, including AML and KYC requirements.
• Customer Support: Responding to enquiries, resolving disputes, and providing you with effective technical support.
• Service Improvements: Analysing usage patterns in aggregate (not individually) to improve platform features, user interface, and overall experience.
• Marketing Communications: Sending information about promotions, bonuses, and special offers — but only if you have consented to receive them. You may withdraw this consent at any time.

4 Sharing Information with Third Parties

KijangWin does not sell your personal information. However, there are specific situations where we need to share data with certain parties in order to provide a complete and secure service:

• Payment Service Providers: Transaction details required are shared with payment gateways and financial institutions solely for processing your deposits and withdrawals.
• Game Software Providers: Usernames and session data are shared with third-party game providers (such as slot and live game suppliers) integrated with our platform. These providers are bound by strict confidentiality agreements.
• Legal Authorities: KijangWin will disclose information if required by court order, law enforcement investigation, or valid mandatory reporting obligations.
• Analytics Service Providers: Anonymised usage data may be shared with analytics tools to help us understand platform performance. This data cannot be used to identify you personally.

5 Cookies and Tracking Technologies

The KijangWin website uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:

• Essential Cookies: Required for core website functions such as login authentication and session security. These cookies cannot be disabled as they are necessary for the platform to function properly.
• Preference Cookies: Saving your preferences such as language, time zone, and display settings so you do not need to reconfigure them on every visit.
• Analytics Cookies: Helps us understand how visitors interact with the platform — most visited pages, time spent, and navigation paths. All such data is analysed in aggregate.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access attempts.

You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality of the KijangWin platform. For the best experience, we recommend allowing essential and preference cookies.

6 Data Security

Protecting your data is our number one priority at KijangWin. We implement multiple layers of technical and organisational safeguards to ensure your information remains secure at all times:

• End-to-End Encryption: All communications between your device and our servers are protected with 256-bit TLS/SSL protocols, ensuring no third party can intercept your data.
• Two-Factor Authentication (2FA): We support two-factor authentication for an additional layer of security on your account.
• Continuous Monitoring: Our systems are monitored 24 hours a day, 7 days a week to detect any unusual activity or security threats.
• Internal Access Controls: Only authorised personnel with a legitimate business need may access member personal data. All access is logged and regularly audited.
• Regular Backups: Data is regularly backed up to secure locations to ensure service continuity and disaster recovery.

7 Your Rights Over Personal Data

As a KijangWin member, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, please contact the KijangWin customer support team via live chat. We will process your request within 14 working days from the date of receipt.

8 Data Retention Period

KijangWin does not retain your data longer than necessary. Our data retention periods are as follows:

• Active Account Data: Retained for the duration your account is active and for a defined period after account closure for audit and compliance purposes.
• Financial Transaction Records: Retained for a minimum of seven (7) years after a transaction occurs, in accordance with accounting and financial compliance legal requirements.
• Communication Logs: Customer support conversation records are retained for three (3) years for reference and dispute resolution purposes.
• Cookie Data: Session cookies are deleted when you close your browser, while persistent cookies have a set expiry period ranging from 30 days to 12 months.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications.

Upon expiry of the applicable retention period, data is securely deleted or anonymised in accordance with established procedures.

9 Children's Privacy

The KijangWin platform is intended exclusively for individuals aged 18 years and above. We do not knowingly collect or process personal data of individuals under 18 years of age.

If we determine that personal data of a minor has been collected without proper verification, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who discover that their child has registered on our platform are encouraged to contact our customer support team immediately.

10 Links to Third-Party Websites

The KijangWin platform may contain links to websites of our game providers or business partners. Please note that once you leave the KijangWin website, our Privacy Policy no longer applies.

We recommend that you read and understand the privacy policy of every website you visit. KijangWin is not responsible for the privacy practices or content of third-party websites, even if accessed through links on our platform.

11 Amendments to Privacy Policy

KijangWin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements.

When we make significant changes, we will notify you via:

• In-platform notifications when you are logged into your account.
• A notification email to the address registered to your account.
• Update of the "Updated" date shown at the top of this page.

Continued use of the KijangWin platform after any amendments are published will be considered your acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how KijangWin handles your personal data, please contact us through the following channels:

We will acknowledge receipt of your enquiry within 2 working days and will endeavour to provide a full response within 14 business days. Should your issue be more complex and require additional time, we will keep you updated on the latest progress periodically.

For other questions about the platform, please visit our FAQ or check our Terms and Conditions for more information.